Frequently Asked Questions

Who can use Link?

Link provides services for those who don’t have the means to get to and from appointments using their own transportation methods or are unable to use public transport.

How much does it cost?

We ask only for a voluntary contribution towards the drivers expenses to help cover the cost of the journey. The driver will be able to provide you with an envelope to place your contribution in should you wish to do so.

What if I need a wheelchair or walking aid?

Walking aids shouldn’t be a problem however, due to health and safety, our drivers are unable to lift wheelchairs onto vehicles on your behalf. Should you require a wheelchair this needs to be discussed with us before hand so we can make the proper arrangements.

How do I arrange a booking?

You can call us on 07979 129052 and tell us the time, place and date of your appointment so we can arrange a driver to come and collect you. Please give as much notice as possible so that we can make the correct arrangements ahead of time.

How will I know it’s my driver?

All of our drivers carry an identification badge bearing their name and photograph. You can also call us and we can help to verify their identity if you are still unsure.

What if you can’t arrange a journey?

We try our best to arrange journeys for everyone however, we cannot guarantee that there will be a driver available to you on the time and date you need us.

What about Covid-19?

Vehicles will be sanitized between journeys. To keep our drivers safe, we ask that you sit in the back seat of their vehicles and that you wear a mask inside driver’s vehicles at all times.

How do I cancel a journey?

You can call us on 07979 129052 and let us know that you no longer need our services. Please try to do this at your earliest convenience so that we can avoid unnecessary journeys for our drivers

Further Questions?

Get in touch

If we haven’t answered your question here, please feel free to contact us using the number or the form below so we can help you further.

a phone icon  07979 129052